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A suite of essential addons make interakt a go to tool for helpdesk.
Features | Interakt | Zendesk |
---|---|---|
Apps |
Multi Channel
|
Single Channel
|
Basic Plan |
Free Forever Plan |
$9/monthFor Zendesk's essentials plan |
Integrations |
Build in IntegrationsAll apps are integrated with each other |
Dependent on External Apps3rd Party Integrations required. |
Auto Responders |
✓ |
✕ |
Email Integration |
✓ |
✕ |
Live Chat Support |
✓ Built In Free! |
✕ Integration with external Live-Chat tool Required |
360º Contact View |
✓ with advanced user timeline |
✕ |
Feedback Widget |
✓ Free! |
✓ Starts at $9/month |
Knowledgebase |
✓ Free! with custom domain forwarding. |
✓ Starts at $9/month |
Canned Responses |
✓ Free! |
✓ Starts at $9/month |