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Helpdesk so simple it is hard to explain
Provide support via feedback widget and emails and set auto-responders to let them know you are working on it.
Create a knowledgebase to reduce support queries, save time and be available 24x7.
Always know your customers before attending to their tickets with our powerful user profile.
Let your visitors and users be heard, send support tickets and capture feedback right away.
Gain customer insights through the feedback widget and improve your product or service.
Inbox of support tickets. Filter by categories or by status. Manage feedback and replies.
Route all your E-mails from support e-mail ID to Interakt Helpdesk and create tickets automatically.
Send auto-responder to let your customers know you are working on their query.
An interface that you are already familiar with.
Answer accurately and quickly with Canned Responses or insert FAQs.
Provide seamless support by knowing your visitors and users history, while supporting them.
Add support agents. Everyone collaborates through the Interakt’s App.
Send well formatted replies using rich text editor.
Use Personal Notes for Internal Communications.
Assign multiple tickets to a team member, change status or delete them at once.
Put identified E-mail IDs in spam once and we will automate the rest of them for you.
Close support tickets right inside your inbox.
Support on the go with our Mobile App.
Ensure grammatically correct solutions.
Choose to receive personal notification E-mails for each ticket received with real time status.
Send Auto-Responders to make your customers feel heard.
Reply quicker with canned responses.
Delegate different helpdesk tickets to team members for quick support.
Add personal notes to exchange information between team.
Check spelling and deliver grammatically correct solutions.
Receive personal E-mail alerts with real-time ticket status.
Support on-the-go with our mobile app.
Close tickets faster with an easy to navigate UI.
